Refund policy
Refund & Return Policy
At Metro District, we want you to love what you ordered. If something isn't right, we're here to help.
Return Window: You have 30 days from the date of delivery to request a return.
Item Condition: Items must be unworn, unwashed, and in their original condition with tags attached. We cannot accept returns on items that have been worn, washed, or damaged after delivery.
How to Start a Return: Email us at metrodistrict@gmail.com with your order number and reason for return. We'll send you instructions within 1–2 business days.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days.
Exchanges: We're happy to exchange items for a different size or color, subject to availability.
Final Sale Items: Any items marked "Final Sale" are not eligible for return or exchange.
Shipping Policy
Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Domestic Shipping (United States): We offer a flat rate of $8.00 for all US orders. Most domestic orders arrive within 5–7 business days after processing.
International Shipping: We ship to approximately 28 countries worldwide via USPS and DHL Express. International shipping rates are calculated at checkout based on your location and order weight. Delivery times vary by destination, typically 7–21 business days. Please note that customers are responsible for any customs duties, taxes, or import fees charged by their country.
Tracking: You'll receive a tracking number by email once your order ships.
Questions? Reach out to us at metrodistrict21@gmail.com — we're happy to help.